Frequently Asked Questions

Shipping and Returns

What is your Return Policy?

We accept returns within 30 days of purchase. Any return must be in the same condition it was delivered, new & unused, and in the original packaging. Return shipping costs are the responsibility of the buyer.

Do you ship internationally?

We are not currently able to offer shipping to customers whose billing address resides outside of the lower forty-eight United States.

Do you offer next day delivery?

On most of our products, we do offer fast turnaround on delivery. However, hazardous marerials can not ship via air so we are unable to offer a next day shipping option for hazardous products like paints and liquid adhesives.

Can I ship to multiple addresses?

After creating an account with us, you can add multiple addresses and specifiy which products go to which addresses.

Can you ship to a PO Box?

We are currently unable to ship to PO boxes.

When will my order arrive?

Once you've placed your order with us, you will receive an email containing a link to your order tracking page which includes shipment progress and other relevant shipment details.

My tracking says the package was delivered, but I don't see it...

Please allow an extra day or so for your package to arrive. Shipping issues and slowdowns can occur, but know that your order is on its way.

Orders and Accounts

When I try to order I see the message "transaction not approved". Why won't my order go through?

If you receive a "Transaction not approved" notification when placing your order, please confirm that you have entered the correct street address, zip code, and CSC/CVV in your order details and try submitting the order again. If the payment is still being declined, contact your card issuer for further assistance.

How do I Login to Restomotive or create an account?

Login and Register links are provided in the top right corner of restomotive.com. All you need is a username and password to create an account with us. If you've already created an account with us, but have forgotten your password, click the "Forgot your password?" link below our login area and follow the steps to reset your password.

Why don't I see my order on my account?

If you don't see your order on your account, try refreshing your browser. If the problem still persists, please email our customer service team at info@restomotive.com.

How can I track my order?

Once your order has shipped, you will receive an email notification that includes a tracking number.

Can I cancel or change anything in my order?

Unfortunately, we are unable to change orders once they've shipped. However, if your order has not shipped, contact us and we will make the necessary changes.

How can I unsubscribe from emails, messages or physical mailing lists?

All of our messages and emails have Unsubscribe links at the bottom. However, you may miss out on exclusive specials and deals we are offering to our valued customers.

Can my account be closed or deleted?

If you'd like to close or delete your account with us, please contact a customer service team member at info@restomotive.com to help you with this process.

How are my products packaged to avoid breakage?

All of our products are packaged with the utmost care by our team members. We use the highest quality packing materials and methods to ensure your delivery arrives in tip-top condition.

Payments and Refunds

When will I be charged for my Restomotive order?

Your payment is processed when you click the Place Order button at the end of the checkout process.

Why did my order fail?

There can be a number of different reasons why your order failed to process. Please contact our customer service team members and have your order number and payment information ready.

Which methods of payment do you accept?

We accept Visa and Mastercard.

What happens when I request a refund?

Once we have received your returned items, we will refund the card that was used as payment. Please allow up to 5 business days processing time.

Does Restomotive offer coupons, discounts or promotions?

We routinely send out coupons, discounts and promotions to our email subscribers. Don't forget to sign up to our mailing list.

Where do I enter my coupon code?

You'll be able to enter your coupon code during the payment stage of the checkout process.

I forgot to apply my coupon code, can you help?

Please contact our customer service team members and they will help process your discount.

Product Use and Information

How can I avoid paint "fish eyes"?

A fisheye is caused by a contaminant on the surface of your project. The best way to avoid fisheyes is to thoroughly clean the surface of your paint project with soap and hot water, followed by a solvent cleaner and wiping the area down with a clean rag. During paint application, using a fisheye eliminator additive and a quality air filter system will ensure a pristine, fisheye-free result.

How can I avoid the orange peel effect in my paint finish?

There are a number of ways to avoid the "orange peel effect". Make sure you strain the paint to remove air bubbles, and monitor the output on your sprayer, making sure the sprayer is unobstructed, always thoroughly cleaning it before each use. When spraying, make sure your technique isn't too slow, too fast, too close or too far away, and wait until your paint is completely dry before applying any additional coats.

What is the coverage for a 1 gallon (4 Liter) kit of Raptor liner?

Each kit covers approximately 125 sq ft - enought to do a full size pick-up bed. Note that coverage will vary depending on the individual's application technique.

How can I match my Raptor tintable kit with the factory color of my truck?

Use a factory color base coat or single stage paint coat without a binder or reducer.

What is a PSA-type abrasive?

PSA stands for Pressure Sensitive Adhesive. PSA abrasives attach to backing pads with adhesive rather than velcro/hook and loop.

What is a "Super Tack" abrasive?

Super tack, also known as hook and loop, is an attachment system that allows for abrasive discs to adhere to backing pads with velcro rather than adhesive.

How much paint do I need for my vehicle?

Because each paint is different, when planning your project it's important to identify the coverage for the specific coating you're using. You can contact us for links to the product's technical data sheets or visit the manufacturer's website.

Didn't find the answer you were looking for? Contact us with any questions at 303-243-5052 or info@restomotive.com.